Executive - Customer Relations

Responsibilities and Accountabilities:

• Understand customer needs and develop plans to address them.
• Response to customers within the mentioned TAT
• Build good rapport with the customers and keep updating them on the status of their requests.
• Regular follow up with the customers on the document submission and upload the forms in the site.

Skill Set & Personality Traits required:

• Knowledge of customer relationship management (CRM) practices.
• Problem-solving attitude.
• Must Possess Excellent Hindi and English communication skills.
• Aptitude for fostering positive relationships.
• Teamwork and managerial skills.
• Customer-oriented mindset.