EUC Imaging Analyst

Key Responsibilities & Accountabilities:

• Expertise in SOE Build deployment strategies Offline, Online & 1E, working along with respective team members in EUC services
• Draft and finalize on design working with Operating System, Active Directory, GPO, Applications team
• Review earlier versions of SOE and incorporate changes needed – fixes, updates, upgrades, Referential from risk log of build and deployment of previous versions of SOE
• Work on In- place upgrade strategies on Win 10 based on Microsoft release
• Supports the development and verification of test methods in support of SOE
• Develops detailed test procedures, and instrumentation and configuration definition, needed to perform the test and minimize risk within the constraints of the test plan
• Good logical diagnostic skills; ability to troubleshoot and resolve complex technical issues such as file and registry-related application problems on Windows operating systems
• In-depth knowledge of Microsoft operating systems with particular emphasis on Windows 10 and Windows 7
• Should be good in troubleshooting SCCM client installation, software distribution, remote control, and other SCCM issues
• Monitor the SNOW ticket queues, troubleshoot and resolve tickets
• Responsible for deploying of SCCM with CO management
• Knowledge on Windows servicing & Windows as a service, Cloud-based endpoint management workloads
• Create Low-Level Design Documents, Technical Documentation and Report creation for multiple workplace services
• Contribute to New SOE Builds/migration and upgrades
• Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions
• Maintain and enhance engagement with business, IT partners, and other stakeholders for Application management activities
• Knowledge in PowerShell scripting for automating daily system administration tasks is preferred
• Previous experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever required
• Flexibility in managing global processes and being available on-call for emergency situations at all times
• Develop and implement high quality support services, knowledge base content, best practices and methodologies
• Excellent Communication skills; both oral and written
• Have efficient time management, attention to detail and critical thinking skills

PROFILE :

To be considered for this role, candidate need to demonstrate the following skills experience and attributes:

• Graduated with a Bachelors degree in Engineering, Science or Technology, should have at least 4-7 years experience in IT with majority of it in SOE/Imaging, SCCM, and troubleshooting. Hands-on experience with related domain is an added advantage and preffered.
• Should have good communication and vendor management skills to intereact with business across the globe.
• Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom
• Experience in ITIL processes and framework
• Ability to collaborate, influence and motivate cross-functional teams
• Team player
• Ability and flexibility to adapt to change, including shifting and competing priorities
• Demonstrated competency collaborative work with strong abilities in relationship management.
• Proven ability to work in global companies and delivering solutions across multiple geographies