ETO & Customer Quality Professional

Job description

• The ETO (Engineer-to-Order) and Customer Quality Specialist plays a pivotal role in ensuring the highest standards of quality and customer satisfaction throughout the product lifecycle. This position requires a proactive approach to quality management, involving close collaboration with various departments to review and improve processes, mitigate risks, and support sales and application teams.
• We are in the process of identifying a suitable candidate for the role of E.TO Customer Quality. This role will be based in Pune/ Bangalore and will report to the Sales Quality Manager.

Key responsibilities (or What you can expect in the role)

• CSR: secure up-date and that new edition are revised/gap analysis done
• Participate to review of GTC for Quality and Warranty section (eg pre-defined Technical Factor)
• Participate to review of single business contract (when applicable) for Quality and Warranty section (eg pre-defined Technical Factor)
• To be involved in the earlier stages of the business (RFQ) to identify and mitigate quality risks in the process (Advance Engineer)
• Support front line (Sales and/or Application) for discussion during ETO (Quality topics/projects execution)
• Secure Lessons learnt are captured and implemented for Sales

Requirements (or We expect you to have/be)

• Quality Assurance and Management. Knowledge of quality management systems (ISO standards, Six Sigma, etc).
• Customer-Centric Focus: Deep understanding of customer needs and expectations.
• Proactive in addressing customer concerns and delivering exceptional service.
• Problem Solving and Root Cause Analysis: Skilled in identifying quality issues and their root causes. Developing and implementing corrective and preventive actions (CAPA).
• Communication and Relationship Building: Strong interpersonal skills to interact effectively with customers and internal teams.
• Data Analysis and Reporting: Competent in analyzing quality metrics and customer feedback.
• Process Improvement and Continuous Learning: Expertise in optimizing processes to enhance efficiency and quality
• Technical Proficiency: Familiarity with quality tools (eg, FMEA, SPC, Pareto analysis).
• Team Collaboration and Leadership

You will enjoy working here if you are

• Proactive and Self-Motivated: You take initiative and are driven to achieve your goals without constant supervision.
• Excellent Communicator: You have strong interpersonal skills and can effectively convey ideas and build rapport with clients.
• Adaptable and Resilient: You thrive in a fast-paced environment and can quickly adjust to changing market conditions.
• Customer-Centric: You prioritize customer satisfaction and are committed to understanding and meeting their needs.