Escalation Desk Executive / Urgent Hiring Indore!!!

Job Criteria: -

• Proficiency In Hindi, English
• Good domain Knowledge
• 2-4 years of experience in BPO/Call Centre environment handling international voice process.
• Experience is mandatory
• Should have fluency in spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise and accurate written response.
• Skill Set required: Problem Solving, customer service mindset, ownership, and conflict resolution skill

Roles and Responsibilities

• Handle escalated issues from other teams and resolve them efficiently.
• Collaborate with internal stakeholders to resolve complex customer queries and concerns.
• Maintain accurate records of all interactions with customers using CRM software.
• Flexible to work in all the shifts (Should be willing to work for the customer without having constraints to timings/shifts).