Error Manager

Key Responsibilities

Defect Workflow & Management

• Prioritize and assign defects daily during both the feature development and maturation phases
• Establish and optimize JIRA workflows for defect tracking in alignment with standard program approaches
• Monitor defect throughput, ensure proper scheduling, and escalate unresolved blockers to the Solutions Manager

Monitoring & Reporting

• Create and maintain JIRA dashboards and contribute data to the program health QA dashboard
• Provide regular metrics and insights on defect trends, bug fixing and closing velocity, and system health
• Raise alerts when defect metrics fall below targets or when bottlenecks arise

Root Cause Analysis (RCA) & Quality Assurance

• Lead root cause analysis (RCA) when program defect goals are not met
• Initiate and conduct RCA for recurring issues and support continuous quality improvement
• Escalate performance issues when KPIs are not being achieved

Collaboration & Process Improvement

• Conduct and facilitate regular defect triage meetings
• Collaborate with the Delivery QA Lead and other program counterparts to improve defect processes
• Manage defect backlogs during the maturation phase for delivery teams

Communication & Customer Alignment

• Act as the point of contact for the Error Management process with customers
• Seek and secure engineering fix version commitments to ensure accurate communication with stakeholders
• Represent your program in periodic health reviews within the delivery team