Enterprise Platforms and ITSM

Job Description:

• We are looking for a skilled ITSM Enterprise Support Engineer to manage IT service management platforms enterprise applications and job scheduling systems
• The role involves supporting service management processes maintaining platform stability and ensuring seamless execution of enterprise workflows and operations

Key Responsibilities:

• Provide L2 support for ITSM tools primarily ServiceNow ITSM CMDB HRSD CSM modules
• Manage service requests incidents problems and changes in alignment with ITIL processes
• Support ServiceNow administration configuration including workflows forms reports and basic customizations
• Maintain and update CMDB data ensuring accuracy and governance compliance
• Support enterprise applications such as SAP environments functional technical coordination and basic troubleshooting
• Provide operational support for Mainframe systems batch monitoring issue resolution job handling
• Manage and monitor job scheduling tools like AutoSys including job creation troubleshooting failures and dependency management
• Perform root cause analysis and ensure timely resolution of production issues
• Collaborate with cross functional teams for system integrations and incident resolution
• Maintain SOPs knowledge base articles and platform documentation
• Ensure platform stability compliance and adherence to SLAs

Preferred Skills:

Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-GRC,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM,Foundational->Service Management->ITIL,Technology->SAP Basis Administration->SAP Basis Admin,Technology->Mainframe Technologies->Mainframe Technologies- ALL,Technology->Infrastructure- Batch Scheduler->Autosys,Technology->Infra_ToolAdministration-ITSM->ServiceNow