Engineer - Technical Support

Job Description

Engineer – Technical Support, Flow Controls – Instruments

Are you a skilled professional seeking an opportunity to work with Flow Controls – Instrumentation products within Emerson’s Final Control organization? If so, this is an exciting opportunity for you.

We are hiring a hardworking individual with a strong curiosity for learning new technologies, and the drive to apply knowledge to solve the most challenging problems and deliver optimum solutions. The selected candidate will collaborate with an experienced team of engineers to provide expert technical support to our Impact partners, local business partners, and global sales teams. These teams work closely with our customers’ installed base worldwide.

This role reports to the Technical Support Lead.

In This Role, Your Responsibilities Will Be:

• Provide post-sales technical support to Global Impact partners, Local Business Partners and Sales channels to resolve technical queries about Fisher FIELDVUE products, field Instruments, software applications, associated mounting kit and accessories.
• Perform warranty evaluation/repair and failure analysis with technical report documenting findings and resolutions.
• Identify product quality issue and escalate to Level 2 team when necessary.
• Ensure all calls are properly documented into Service Management System database.
• Provide Field Instrument and FIELDVUE products training to internal when necessary.
• Involve in testing of new instruments both hardware and software.
• Provide technical clarification to customers when required.
• Comply with the ESH laws and regulations and internal ESH rules/instructions, actively participate in safety trainings, identify and take improvement actions to reduce or eliminate the risk/ hazard.
• Keep yourself up to date on the latest product and technology releases.
• This team will be working in rotating shifts (Mon – Fri) as follows:
  
  

1st shift – 6.30am – 3.00pm (Asia-Pacific)

2nd shift – 2.30pm – 11.00pm (Europe, Middle East & Africa, Americas)

3rd shift – 10.30pm – 7.00am (Americas)

Who You Are

You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek guidance from pertinent sources to make timely and well-informed decisions. You manage the risk that comes with moving forward when the outcome is not certain.

For This Role, You Will Need:

• Degree in Electronics communications, Instrumentation Engineering.
• Minimum 3-5 years of working experience in process control and Instrumentation field.
• Strong technical acumen and the ability to analyze field requirements to make proper recommendations.
• Field exposure/working experience with process industries, Oil & Gas, Refinaries, Chemical (Minimum 3 Years)
• Effective communication skills while working with global stakeholders.
• Strong analytical skills for technical evaluation and troubleshooting.
  
  

Preferred Qualifications that Set You Apart:

• Control Valve knowledge is an added advantage.
• Maintenance experience/exposure in Field Instrumentation.
• Strong technical acumen and the ability to analyze field requirements to make proper recommendations.
• Strong interpersonal skills with customer relationship management.
• Hands-on experience of Foundation fieldbus and basic knowledge of Profibus PA preferred.
• Knowledge of hazardous area classification and certification.
• Hands-on experience on Fisher Instrumentation or competitor positioners would be preferred.
• Basic understanding of Emergency Shut-Down system.
  
  

Our Offer To You

By joining Emerson, you will have the opportunity to make a real difference through the work you do.

Emerson’s compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also provide a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to building a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We support ongoing employee development because it is essential to our success as a global company.

We have established a Remote Work Policy for eligible roles to support Work-Life Balance via a hybrid work setup, enabling team members to work both from home and at the office.

Safety is paramount, and we are dedicated to providing a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization that our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment supports the rich exchange of ideas and diverse viewpoints—driving innovation and enabling the best solutions for our customers.

This approach is central to living our company values and to our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson .

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