Engineer, Technical Services

Equipment Installation & Commissioning

• Install, commission, and verify CRRT and HD equipment at customer locations, including ICUs, hospitals, and dialysis units.
• Complete site readiness assessments and confirm electrical, safety, and operational compliance prior to handover.
• Deliver basic operator onboarding during installation in coordination with Therapy / Clinical teams.
• 
  

Preventive & Corrective Maintenance

• Perform planned preventive maintenance in line with service manuals and global service standards.
• Identify and fix hardware, electrical, mechanical, and software faults across CRRT platforms.
• Prioritize first-time-fix solutions to reduce device downtime wherever possible.
• 
  

Breakdown & On‑Call Support

• Attend breakdown requests within the defined TATs, including emergency ICU scenarios.
• Offer on-site and remote troubleshooting support.
• Escalate unresolved cases using the defined technical escalation pathways.
• 
  

Documentation & Compliance

• Keep precise service records, service reports, and work orders in the designated service systems.
• Ensure adherence to Quality, EHS, and regulatory requirements, including complaint handling, part traceability, and calibration records.
• Assist with audits and required field activities such as FSNs, recalls, and upgrades.
• 
  

Spare Parts & Tools Management

• Manage assigned spare inventory, tools, and testing equipment responsibly.
• Provide timely spare consumption reporting and support replenishment of spares.
• 
  

Customer Interaction & Experience

• Serve as the technical point of contact for hospital biomedical teams and ICU stakeholders.
• Communicate effectively with customers regarding issue diagnosis, corrective actions, and device status.
• Earn confidence through professional behavior, responsiveness, and demonstrated technical capability.
• 
  

Cross‑Functional Collaboration

• Partner with Therapy Specialists, Sales, and Customer Support teams to deliver seamless customer service.
• Contribute technical support for new product introductions, upgrades, and service readiness activities.
• 
  

Education & Experience

• Diploma / Bachelor's Degree in Electronics, Biomedical, Electrical, or Instrumentation Engineering
• 2–5 years of relevant field service experience in:
• Medical devices, ICU equipment, dialysis / renal therapies, or critical care systems
• Prior experience with life‑support or high‑acuity devices is strongly preferred

Core Skills & Competencies

• Strong troubleshooting and problem‑solving skills
• Good understanding of electro‑mechanical systems
• Customer‑centric mindset with ability to work in critical care settings
• Willingness to travel extensively and support on‑call requirements
• Basic computer skills for service documentation and reporting
• Knowledge of quality systems and complaint handling processes