Engineer I, Field Service

Job descriptio

Responsibilities

As an Engineer I, Field Service, you will:

• Deploy Chromeleon CDS software on various client-server network architectures.
• Apply hands-on experience with Chromeleon or other Chromatography software like Empower, Lab Solution, Open Lab.
• Design Chromeleon software report templates based on customer requirements, such as calibration reports and method validation templates.
• Provide comprehensive training to customers on Chromeleon operations, integration, and other functionalities.
• Diagnose and troubleshoot software and network issues to ensure minimal downtime.
• Maintain knowledge of Pharma customer compliance and regulatory audits (USFDA, EDQM, ANVISA, EU).
• Understand the use of Chromatography instruments like HPLC, GC, MS or equivalent experience in the industry.
• Maintain customer critical metrics and handle customer blocking issues efficiently.
• Collaborate with cross-functional teams to efficiently implement maintenance solutions.
• Determine the most efficient methods for completing assigned tasks.
• Be prepared for travel at short notice, which may include overnight stays in different cities or states.

Education

• Bachelor of Engineering (E&TC / Instrumentation, Electrical, Mechanical), BSC, MSC, or relevant experience.

Experience

• 3+ years of hands-on working experience with Chromeleon CDS or other CDS applications available in the market or HPLC / GC hardware maintenance.