Engine Field Service Technician - Level III

Competencies:

• Communicates Effectively: Conveying clear and precise messages tailored to different audiences.
• Customer Focus: Building strong relationships and delivering customer-centric solutions.
• Develops Talent: Supporting employee development to meet career and organizational goals.
• Manages Complexity: Analyzing complex information to resolve issues efficiently.
• Manages Conflict: Addressing conflicts constructively with minimal disruption.
• Self-Development: Actively pursuing new learning opportunities through formal and informal channels.
• Health and Safety Fundamentals: Promoting and modeling proactive health and safety behaviors.
• Diagnostics Application: Identifying and troubleshooting issues using specialized equipment and software.
• Electronic Service Tool Application: Utilizing appropriate hardware and software tools for diagnostics and repairs.
• Engine Systems Interactions: Analyzing electrical and mechanical system interactions for accurate diagnoses and repairs.
• Product Repair and Maintenance: Conducting mechanical/electrical repairs using the required tools while adhering to standard repair times.
• Service Documentation: Ensuring accurate record-keeping of customer, equipment, and technical service data.
• Technical Escalation: Addressing technical issues efficiently and escalating as needed.
• Values Differences: Recognizing and appreciating diverse perspectives and cultural contributions.

Education, Licenses, and Certifications:

• Apprentice Trained Engine Technician (Preferred).
• Vocational diploma from a relevant technical institution.
• Locally valid driving permit.
• Licensing may be required for compliance with export controls or sanctions regulations.

Role: Service Engineer

Industry Type: Industrial Equipment / Machinery

Department: Production, Manufacturing & Engineering

Employment Type: Full Time, Permanent

Role Category: Operations, Maintenance & Support

Education

UG: Diploma in Mechanical

PG: Any Postgraduate