Engagement Delivery Leader Digital Workplace Operations

Key Responsibilities

• Manage end-to-end delivery of DWO services for Lifesciences, Pharma, and Healthcare clients.
• Align delivery operations with client expectations, contractual obligations, and organizational goals.
• Collaborate with Engagement Delivery Lead to define and execute delivery strategies and transformation roadmaps.
• Drive operational excellence through automation, innovation, and continuous improvement.
• Build and maintain strong client relationships, ensuring high satisfaction and engagement.
• Monitor delivery performance, financial metrics, and risk mitigation plans.
• Ensure compliance with industry regulations, data privacy, and security standards.
• Support business growth through opportunity identification and expansion of existing engagements.
• Lead global teams across geographies, ensuring effective resource utilization and talent development.
• Maintain PCSAT scores of 9+ through proactive issue resolution and stakeholder engagement.