End User Computing Specialist - Senior

Position Overview:

The Desktop EUC Support Specialist is responsible to provide first line support to internal and external clients, administration staff, and EUC specialists in assisting them with additional hardware and software requirements and making sure that the systems are working properly according to company standards.

Roles and Responsibilities:

• This resource is responsible for providing technical support to both operations and staff, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computing resources to the organization.
• Provide technical support to the various technological platforms of the company (hardware, software) and implementing security policies, ensuring connectivity systems, patching, coordinate and monitor the implementation of best practices and support projects, support the area of technology in the development and operation of accounts, among others
• Physical and Remote Support
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• Respond to inquiries from internal clients and help them resolve any hardware or software
• problems.
• Support users in the use of computer equipment by providing necessary training and advice.
• To perform changes on distro lists and organizational units within G-suite
• To complete updates, patches, and software deployments.
• To perform VLAN Changes
• Serve as the main POC for any IT related activities happening in the site or sites under their scope
• Keep adequate IT Asset management controls for the assets under their responsibility.
• About Telus Digital:
• Telus Digital is the operating name of Telus International Inc., a Canadian technology company.