Email Support

Description

We are seeking a dedicated Email Support professional to join our team in Tech Mahindra

Chandivali Location. The ideal candidate will have 2-7 years of experience in customer service, focusing on providing exceptional support via email. This role requires strong communication skills and the ability to resolve customer issues efficiently.

Responsibilities

• Responding to customer inquiries via email in a timely and professional manner.
• Troubleshooting and resolving customer issues efficiently.
• Maintaining accurate records of customer interactions and transactions.
• Providing product and service information to customers as needed.
• Collaborating with other departments to improve customer experience and service delivery.

Skills and Qualifications

• Excellent written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using email support tools and CRM software.
• Ability to handle multiple tasks and prioritize effectively.
• Basic knowledge of customer service principles and practices.
• Familiarity with common email etiquette and best practices.