Elite Subscription Support

Job Description

• Handle customer queries related to Google subscriptions via voice support
• Assist users with billing, renewals, cancellations, and account support
• Troubleshoot technical or payment-related issues with a customer-first approach
• Maintain high levels of accuracy, empathy, and professionalism during every interaction
• Follow standard operating procedures and ensure compliance with Google support policies
• Meet defined SLA, quality, and productivity benchmarks

Eligibility Criteria

• Freshers or candidates with prior voice process experience
• Excellent spoken and written English communication skills
• Open to work in rotational shifts (including night shifts)
• Must clear: HR Round, Versant Test & Operations Round