Key Responsibilities:

Perform hands-on configuration in Eightfold.
Provide day-to-day technical support for Eightfold platform to Talent Acquisition and Talent Management business partners.
Provide expert guidance on the configuration, customization, and optimization of the platform to meet business-specific needs.
Troubleshoot and resolve technical issues, escalating to Eightfold support when necessary.
Work closely with Oracle Recruit and Core HR team to ensure seamless data integration between Eightfold s platform and Oracle Cloud Recruiting system.
Resolve issues and system defects faced by users. Provide end user support, communicate standard processes and best practices.
Responsible for working with Eightfold on critical requests and product enhancements.
Assist in the creation of technical documentation, user guides, and best practices to enhance adoption and usage.
Collaborate with business stakeholders to provide feedback on new features, enhancements, and potential improvements.
Able to work independently with minimal guidance.
Ability to share knowledge, coach and train other colleagues with less experience.
Identifies gaps and analyzes downstream impacts of business requirements, makes recommendations for improvements within assigned business areas.

Qualifications:

Bachelor s degree in computer science, Information Technology, Engineering, or a related field.
4-6 years of experience in a technical support, systems integration, or customer-facing technical role, preferably in a SaaS or enterprise software environment.
Experience with Eightfold application required.
Strong understanding of API integrations, data structures, and cloud technologies (e.g., Oracle, AWS, Azure, GCP).
Proficiency in at least one programming or scripting language (e.g. Json, Python).
Familiarity with HR technologies such as Applicant Tracking Systems (ATS), HRIS, or CRM platform.
Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
Strong communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Customer-oriented mindset with a focus on delivering solutions and ensuring client satisfaction.

Preferred Qualifications:

Knowledge of Oracle HCM Cloud is a plus.
Experience with AI/ML-driven platforms is a plus.
Demonstrated experience working in an Agile environment with understanding of test concepts, methodologies, and practices.

Eightfold Technical Specialist