E-commerce Account Manager

Key Responsibilities:

Marketplace Management

• Manage and oversee marketplace accounts across Amazon, Flipkart, Myntra, Ajio, Nykaa, Tata Cliq, and Shopify.
• Ensure seamless day-to-day operations and strong marketplace performance.

Product Listing & Cataloguing

• Create, manage, and optimise product listings with accurate details, high-quality visuals, and SEO-optimised content.
• Conduct keyword research and ensure visibility through well-structured catalogues.

Campaign Planning & Promotions

• Plan and execute promotional activities, discounts, and ad campaigns during key sales events.
• Collaborate with marketing teams to increase traffic, visibility, and conversion rates.

Account Health & Compliance

• Monitor account health metrics, resolve performance alerts, and maintain compliance with marketplace policies.
• Ensure timely resolution of issues to avoid penalties or account restrictions.

Data Analysis & Reporting

• Track and analyse sales performance and campaign data.
• Generate regular reports and provide actionable insights for improving growth and profitability.

SEO & Optimisation

• Use keyword analysis and competitor benchmarking to enhance product titles, descriptions, and backend keywords.
• Continuously improve product rankings and discoverability.

Advertising & PPC Campaigns

• Manage and optimise marketplace advertising campaigns and PPC initiatives.
• Analyse campaign performance to ensure maximum ROI.

Cross-Functional Coordination

• Collaborate with design, marketing, inventory, and supply chain teams to ensure timely order fulfilment and campaign execution.

Customer Focus

• Monitor reviews and feedback to improve product ratings and enhance customer satisfaction.
• Work on brand reputation management across platforms.