Dot Net Production Support Analyst

Responsibilities

• Lead root cause analysis for production issues across .NET applications in the Order Fulfilment domain
• Provide containment, short-term, and long-term solutions for production incidents
• Manage the lifecycle of Problem Known Errors (PKEs)
• Collaborate with Solution Architects, AMS teams, and Application Development teams to resolve production issues
• Analyze recurring issues and propose permanent fixes
• Report PKE statistics and maintain issue tracking documentation
• Ensure timely resolution of tickets within SLA commitments
• Support high-quality production stability in a fast-paced environment