Dot Net Production Support Analyst

Responsibilities

• Lead root cause analysis for production issues across .NET applications in the Order Fulfilment domain
• Provide containment, short-term, and long-term solutions for production problems
• Manage Problem Known Errors (PKE) lifecycle, ensuring timely resolution
• Collaborate with Solution Architects, Sustaining Development teams, AMS teams, and Application Development teams to implement solutions
• Report PKE statistics and track recurring issues for permanent fixes
• Resolve task tickets within defined SLA timelines
• Analyze and suggest improvements for recurring issues to prevent future production disruptions