Dot Net API Technical Support Engineer

About the role

In this role as a .Net API Technical Support Engineer , you will:

• Provide engineering expertise on several complex products.
• Interface with product support groups and development groups.
• Perform customer site break fix activities remotely (or dispatch to site when required) and full time on-site, using global consistent methodologies and tools.
• Provide support for alpha and beta programs.
• Provide second level support for problem resolution, including reproduction of customer issues.
• Act as experts in their areas to provide high quality advice about the products assigned to internal stakeholders and 3rd party engineers.
• Maintain awareness of relevant technical and product trends through self-learning/study, training classes and job shadowing.
• Maintain site documentation.
• Provide feedback to development and qualification teams.
• Provide technical training to both front line support teams and 3rd party engineers.
• Escalate major, elusive or recurrent issues that affect customer satisfaction.
• Support pre-sales teams in the provision of demonstrations, and provide advice on architectural design, functionality and integration aspects.
• May work as part of the project implementation team to integrate Thomson Reuters products at customer site.
• May deliver technology training to customers.
• Shift Timings: 6:30 PM to 3:30 AM (IST)
• Work from office for 2 days in a week (Mandatory)

About You

You re a fit for the role of .Net API Technical Support Engineer , if your background includes:

• Bachelor s or master s degree.
• 4-6 years of experience.
• Programming skills in .Net/dotnet or Java.
• Experience with developing or consuming REST APIs and understanding of API concepts.
• Experience with API tools like postman, swagger, and technologies like JSON, etc.
• Experience with API gateway and related concepts like rate limiting, etc.
• Understanding of OAuth2 and API security patterns.
• Experience with developer portals.
• Troubleshooting skills.
• Good written and verbal communication to communicate with customers.
• Ability to learn new technologies and processes.