Director - Customer Success & Service Delivery

Job Overview

ISSQUARED Inc. seeks to add a key leader to the Customer Success team, responsible for overseeing the entire service delivery process within our organization, ensuring that services are delivered efficiently, effectively, and meet customer expectations. The role will lead by example, and must mentor and develop team members, monitor performance metrics, and maintain client relationships. The is a critical position that will act as the key point of contact for service delivery across all aspects of our operations.

Responsibilities and Duties

• Strategic PlanningDefining service delivery strategies, setting goals, and aligning them with overall business objectives.
• Team ManagementLeading and developing a team of service delivery managers, ensuring proper resource allocation and performance management.