Digital Product and Service Design Consultant

Job Overview:

• Infosys Consulting, the management and technology consulting division of Infosys Ltd, is on the lookout for Analysts specializing in Digital Product Service Design Innovation.
• Become part of a prestigious management consulting organization that is at the forefront of industry transformation through next-generation digital services and consulting.

Core Responsibilities:

• Your team will embody
• A culture of curiosity, transparency, and openness
• Supporting and mentoring one another to continuously enhance our skills and craftsmanship, leading to meaningful outcomes we can take pride in
• You will possess
• Exceptional communication and storytelling abilities, with a minimum of 2-3 years of experience in the Digital Product and Service Design domain
• A relentless creative drive and an innovative mindset focused on human-centric design
• The capability to meet business demands while staying aligned with industry trends by utilizing Design Thinking methodologies
• Experience in designing solutions for one or more specific platforms, including CRM (Customer Relationship Management), eCommerce, mobile applications, conversational UI/UX, etc.
• Familiarity with design tools such as Figma, XD, Sketch, etc.
• A solid understanding of design principles, demonstrated through real-world application, and experience in facilitating or co-facilitating design workshops
• Exposure to product management and an understanding of the interplay between strategy, business, and technology development will be advantageous
• Knowledge of ADA and WCAG 2.0 standards will further strengthen your application
• Your responsibilities will include
• Extracting insights regarding user needs, prioritizing key challenges, and recognizing opportunities in the current landscape while applying user-centered design principles to develop intuitive and user-friendly interfaces
• Creating storyboards, user flows, experience journey maps, service blueprints, concept prototypes, and both low- and high-fidelity wireframes, as well as facilitating design thinking workshops and ideation sessions
• Collaborating with UX researchers to plan and conduct usability testing sessions.

Technical Qualifications:

• A self-starter with a robust background in team leadership and mentoring junior staff
• Exceptional presentation and facilitation skills, with the ability to establish relationships with management and leadership across various levels concerning product and design
• Experience working collaboratively with product owners and developers in an agile environment
• Ability to effectively communicate with Finance, Business, and Technology teams

Additional Qualifications:

• Desired Qualifications
• A Master’s degree in Product, Service, Interaction, or a related field of Design
• Proven in-depth knowledge and experience in scaling innovation and digital products using Lean, Agile, and SAFe methodologies
• Experience in design operations and design governance
• Background in the e-commerce and mobile space
• Experience in the financial services and banking sectors, focusing on both back-office and front-office experiences
• Demonstrated ability to deliver results under tight deadlines and challenging constraints
• Capability to collaborate within the organization and leverage existing resources effectively
• Proven thought leadership and the ability to conceptualize and drive new service offerings to market

Preferred Skills:

Domain->Digital Experience->Catalog Management