Developer - ServiceNow

Job Purpose

To design, develop, test, and maintain ServiceNow applications and integrations for Air India. The role involves delivering innovative digital solutions and collaborating with cross-functional teams to ensure high-quality, scalable, and maintainable ServiceNow deployments.

Key Accountabilities

• Develop and customize ServiceNow applications and modules using JavaScript, HTML, CSS, AngularJS, and REST/SOAP APIs.
• Implement and configure ServiceNow features including:
• Workflows
• Business rules
• UI actions and policies
• Data policies and client scripts
• Access Control Lists (ACLs)
• Notifications, reports, and dashboards
• Integrate ServiceNow with external systems and platforms via MID Server, web services, email, and other integration methods.
• Conduct unit testing, system testing, and user acceptance testing.
• Debug and troubleshoot ServiceNow application issues and configuration defects.
• Maintain accurate documentation including technical specifications and user guides.
• Provide end-user support and collaborate with stakeholders for issue resolution and enhancements.
• Follow and promote best practices and development standards within the ServiceNow ecosystem.
• Stay current with new ServiceNow releases and platform enhancements.

Skills Required for the Role

• Strong experience in ServiceNow development and system administration
• Proficiency in JavaScript, HTML, CSS, AngularJS, and REST APIs
• Knowledge of ServiceNow Studio, Application Scoping, and Update Sets
• Experience with ServiceNow integration and scripting (Server-side and Client-side)
• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Detail-oriented and able to work independently and in team settings

Key Interfaces

Internal Interfaces

• IT Development & Infrastructure Teams
• Business Analysts and Project Managers
• End Users and Support Teams

External Interfaces

• ServiceNow Partners and Vendors
• Third-party system integrators

Educational and Experience Requirements

Minimum Education Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a related field

Experience:

• Minimum: 4+ years of experience in ServiceNow development and administration
• Desired: Certifications in ServiceNow System Administrator, Application Developer, or Implementation Specialist

Certifications (Preferred)

• ServiceNow System Administrator
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist