Developer – Deloitte (ServiceNow / ITSM Developer)

• Develop ServiceNow scripts and workflows to support business processes

• Customize ITSM modules such as incident, problem, and change management

• Use JavaScript, HTML, Bootstrap, and Angular for frontend enhancements

• Work with other ITSM tools like HPSM where required

• Understand and implement ServiceNow platform features and functionalities

• Debug and troubleshoot application issues on ServiceNow platform

• Collaborate with stakeholders for requirement gathering and solution design

• Ensure adherence to coding standards and platform best practices

• Support integration between ServiceNow and external systems

• Maintain documentation for configurations and custom developments