Desktop Support / Service Desk

Position Title: Desktop Support Engineer

Contract Duration: 6 to 12 months

Work Arrangement: On-site

Shift Schedule: Rotational shifts

Working Days: Six days per week

Compensation: 3,00,000 to 3,30,000 INR per annum

Location: Gurugram / Noida

Primary Responsibilities

• Hardware & Software Troubleshooting & Resolution: Diagnose, repair, and test issues related to hardware components, software applications, and peripherals such as printers, scanners, and phones.
• System Deployment & Maintenance: Install, configure, and upgrade hardware and software for both new and existing users to ensure optimal system performance.
• User Assistance: Deliver timely and professional technical support through phone, email, or in-person interactions.
• Support Ticket Management & Documentation: Handle support requests via IT service management tools, document issues accurately, and maintain hardware and software inventories.
• Network Monitoring: Oversee network connections to maintain stability and troubleshoot connectivity issues as needed.

Qualifications and Skill Set

• Technical Expertise: Solid knowledge of Windows, Linux, and Mac OS operating systems, networking fundamentals, and remote troubleshooting tools such as TeamViewer.
• Professional Experience: Prior experience in technical support or help desk roles is generally required.
• Communication & Soft Skills: Strong verbal and written communication abilities, effective problem-solving skills, and excellent time management.
• Educational Background: A bachelor's or associate degree in computer science or a related discipline is preferred.