Job Description – Desktop Support Engineer / Technical Support Engineer / System Administrator (Third-Party Payroll)

Client Company: Tata Technologies Limited (TTL)

Payroll: T&M Services Consulting Pvt. Ltd.

Job Location: Hinjewadi, Pune

Experience: 2–4 Years

Qualification: Any Bachelor's Degree (Computer Science / IT / Engineering preferred)

Employment Type: Third-Party Payroll

Job Summary

We are seeking a competent Desktop Support Engineer to deliver technical assistance to end users by diagnosing and resolving issues related to hardware, software, operating systems, and network connectivity. The selected candidate will be accountable for supporting and maintaining IT infrastructure, addressing user requests, overseeing system updates, and ensuring uninterrupted performance of desktop systems.

Key Responsibilities

• Provide desktop and technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve user issues through tickets, emails, calls, and on-site support.
• Install, configure, and upgrade operating systems, applications, and computer peripherals.
• Carry out OS reimaging, Windows upgrades, patches, and software deployment.
• Manage Active Directory, Exchange, and Group Policy.
• Support Microsoft Office, antivirus, anti-malware, and patch management.
• Conduct network troubleshooting and connectivity support.
• Maintain IT asset inventory and relevant documentation.
• Manage system backups and data recovery activities.
• Ensure timely ticket resolution while following SLA requirements.
• Provide remote and on-site technical assistance to end users.
• Generate technical reports, maintain issue logs, and update support documentation.

Required Skills

• Desktop Support / Technical Support / System Administration.
• Windows OS Installation, Configuration & Troubleshooting.
• OS Reimaging, Windows Upgradation & Patch Management.
• Active Directory, Exchange & Group Policy.
• Hardware, Software & Network Troubleshooting.
• Microsoft Office and Peripheral Support (Printers, Scanners, etc.).
• Antivirus, Anti-Malware & Asset Management.
• Remote Desktop Support and Ticketing Tools.
• Strong communication and problem-solving skills.

Eligibility Criteria

• 2–4 years of relevant experience in IT/Desktop Support.
• Bachelor's degree in any discipline; Computer Science, IT or Engineering preferred.
• Experience in supporting design applications will be an added advantage.
• Good communication and customer-handling skills.
• Strong troubleshooting and multitasking abilities.

Interested candidates can share their updated CV for further consid