Desktop Support Engineer

Job Title: Helpdesk L1 Technical Engineer

Location: Noida

Experience: 1–2 Years

Shift: General Shift

Job Summary:

The Helpdesk L1 Technical Engineer will be responsible for providing first-line technical support to end users, troubleshooting IT-related issues, and ensuring the smooth operation of IT systems. The ideal candidate should have strong communication skills, basic technical knowledge, and a customer-focused approach to resolving IT issues efficiently.

Key Responsibilities:

• Act as the first point of contact for users seeking technical assistance via phone, email, or ticketing systems.
• Diagnose and troubleshoot basic hardware, software, and network-related issues.
• Provide support for password resets, account lockouts, printer issues, and application-related queries.
• Log, track, and maintain accurate documentation of incidents and service requests in the ticketing system.
• Escalate unresolved issues to L2/L3 support teams as required.
• Provide remote and in-person technical assistance to end users.
• Follow IT policies, procedures, and standard operating guidelines.
• Support user onboarding and offboarding activities, including account creation and access provisioning.
• Perform basic system checks, updates, and maintenance activities to ensure optimal performance.
• Create and maintain knowledge base articles and FAQs for common technical issues.
• Deliver excellent customer service and ensure a positive user experience.

Required Skills & Qualifications:

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent technical experience).
• 1–2 years of experience in an IT support/helpdesk role.
• Basic knowledge of Windows, macOS, and common enterprise applications.
• Understanding of networking fundamentals such as IP, DNS, DHCP, and VPN.
• Experience working with ticketing tools such as ServiceNow, Jira, or similar platforms.
• Strong troubleshooting, communication, and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to work in rotational shifts, if required.

Preferred Qualifications (Optional):

• Certifications such as ITIL, CompTIA A+, or Microsoft 365 Fundamentals.
• Hands-on experience with Active Directory and basic user account management.
• Knowledge of remote support tools such as TeamViewer, AnyDesk, or similar applications.

How to Apply:

Interested candidates can share their updated resumes at:

Email: [HIDDEN TEXT]

Regards,

Parul Singh