Desktop Support Engineer

Good in Communication

• User support & VC Support
• Hardware/software troubleshooting and resolution.
• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Asset inventory (PIV), Asset related activities
• End user project related activity (Like OS upgradation, coverage tool update, etc...)
• printer installation.
• Office 365 support
• Maintain a details of asset Inventory.
• Follow-up on unresolved incidents with end user/vendors/ onsite engineers, if required.
• Escalation of unresolved incidents to L2 engineer
• Working on the tickets and updating correct artifacts on the ITSM portal.