Desktop Support

Roles and Responsibilities:

• Coordinate desktop changes to avoid deployment conflicts and rollout issues
• Prepare and manage rollout requests and implementation plans
• Prioritize and track change requests from initiation to closure
• Participate in incident management related to desktop changes
• Support large-scale desktop rollouts such as antivirus or system updates
• Ensure proper execution of change management processes
• Provide phone-based technical support for hardware/software/network issues
• Support desktops, laptops, printers, and peripheral devices
• Assist users with VPN, remote access, and connectivity issues
• Use ITSM tools to log, track, and resolve incidents and service requests
• Collaborate with cross-functional teams in a fast-paced support environment