IT
Job Description
- 2+ years of relevant experience in Desktop Support End User, Troubleshooting VOIP related issues
- Knowledge of LAN and WAN Systems
- Protocols LAN/WAN, TCP/IP, DNS, DHCP, FTP, VPN, Cisco Router, Switch and Hubs
- Configure/troubleshoot standalone and Network Printers, Scanners, Network Cards, Memory and other peripheral devices
- Network end point testing
- Antivirus End point protection
- Should be able to configure and trouble-shoot business standard applications
- First level Support to end users
- Escalation and resolution follow-up with other parties like vendors
- Microsoft Office Suite 2003/2007/2013
- Configuration and support of MS-Outlook,O365 and other emailing systems Support Skype/Teams
- Windows XP/7/10 and Apple Macintosh Operating systems
- Active directory