Desktop L2 Support

Description

We are hiring an experienced Desktop L2 Support professional to join our team in India. The successful candidate will deliver advanced technical support to end-users, helping ensure reliable performance and smooth daily operation of desktop systems and applications.

Responsibilities

• Provide L2 support for desktop-related issues and service requests.
• Diagnose and resolve hardware and software problems affecting end-users.
• Install, configure, and maintain desktop operating systems and applications.
• Support end-users with network connectivity issues and assist with printer setup.
• Record, document, and monitor all issues using the ticketing system.
• Work with L1 support and other IT teams to resolve complex technical issues.
• Train users on new applications and technologies as required.

Skills and Qualifications

• 4-6 years of experience in desktop support or a related field.
• Proficiency in Windows OS, macOS, and Linux environments.
• Strong knowledge of computer hardware components and peripherals.
• Experience with Active Directory and user account management.
• Understanding of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with remote support tools and ticketing systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving mindset with the ability to work effectively under pressure.