Desktop L1 Support

Description

We are hiring a Desktop L1 Support professional to join our team in India. The selected candidate will deliver first-level support to end-users, handling the diagnosis and resolution of technical issues across desktop hardware and software.

Responsibilities

• Provide first-level technical support to end-users for desktop-related issues.
• Diagnose and troubleshoot hardware and software problems.
• Install, configure, and maintain desktop hardware, software, and peripherals.
• Support users with operating system and application issues.
• Log and document support requests and resolutions in the ticketing system.
• Coordinate with other support teams to resolve more complex issues.
• Offer training and guidance to users on software applications.

Skills and Qualifications

• 1-2 years of experience in desktop support or a technical support role.
• Strong working knowledge of Windows operating systems (Windows 10/11) and the Microsoft Office Suite.
• Familiarity with common desktop hardware (printers, laptops, desktops, etc.).
• Basic understanding of networking concepts and troubleshooting.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Contract to Hire (6 - 12 months)
• 6 Days working in a week (24x7 Rotational Shifts & Rotational Week offs - As per business requirements)
• Any recent graduates (2023, 2024, 2025 & 2026)
• Certification in IT support (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) is a plus.