Deputy Manager - ePharma Business

Key Responsibilities

Business Ownership & Growth Enablement

• Drive execution of strategies to increase digital pharmacy adoption, order volumes, and customer engagement.
• Support the Pharma Head in managing day-to-day operations and performance of the ePharma vertical
• Track and optimize key performance metrics (conversion rates, repeat orders, fulfillment TAT, inventory availability).
• Coordinate launch and scale-up of bundled offerings (e.g., chronic care kits, wellness packs).

Stakeholder Collaboration: Work closely with

• Product team to relay business feedback and prioritize platform improvements.
• Growth & Marketing team to co-execute campaigns and retention strategies.
• Aster Retail Pharmacy team to support backend readiness, including stock, logistics, and cold chain fulfillment.
• Ensure seamless aggregator model execution across central warehouse and store-level fulfillment.

Retail Pharmacy Coordination & Enablement

• Support Aster Pharmacy in building ePharma-aligned operations: inventory planning, SLA tracking, delivery workflows, and customer support readiness.
• Conduct periodic reviews with retail and warehouse teams to ensure fulfillment efficiency.
• Monitor compliance for digital prescription validation, returns, and expiry handling.

Operational Alignment & Execution Excellence

• Ensure end-to-end operational readiness for digital pharmacy services.
• Identify and resolve blockers in prescription upload, catalog sync, delivery, and order completion.
• Lead day-to-day issue resolution and escalation management.

Performance Reporting & Insights

• Maintain dashboards and business reports for GMV, retention, returns, and product availability.
• Present actionable insights to senior leadership for course correction and scale-up.

Key Performance Indicators (KPIs)

• Digital order volumes and GMV
• Adoption & Engagement : Digital Features, Repeat Usage
• Customer Satisfaction & Service Quality for ePharma
• Strategic Expansion & Innovation - Partnerships Activated, New Offerings, Geo Expansion Metrics
• Operational Efficiency & SLA Management for ePharma in collaboration with retail vertical – Delivery, logistics, and execution excellence.

Key Stakeholders

• Aster Digital Health: Product, Marketing, and Leadership teams
• Aster Retail Pharmacy: Operations, Warehousing, Delivery
• External Vendors: Tech partners, last-mile delivery partners

Requirements

Education & Experience

• Graduate degree in Pharmacy, Healthcare, Business, or Technology; MBA is a plus
• 3–5 years of experience in eCommerce, healthcare, or pharmacy operations
• Familiarity with digital platforms and aggregator fulfillment models

Skills & Competencies

• Strong coordination and project management skills
• Ability to work cross-functionally and align multiple teams
• Analytical, process-driven, and execution-focused
• Excellent communication and stakeholder engagement