Deputy Group Manager- Talent transformation

Introduction

A career within IBM Consulting fosters enduring relationships and collaborative engagement with clients worldwide. In this position, you will be part of IBM BPO, a segment of Consulting that propels digital transformation through agile methodologies, process mining, and AI-enhanced workflows.

You will collaborate with industry leaders to enhance the hybrid cloud and AI pathways for some of the most innovative and high-value organizations globally. Your capability to drive impactful changes for clients is supported by our strategic partner ecosystem and our comprehensive technology platforms within the IBM portfolio, which includes IBM Software and Red Hat.

Curiosity and a relentless pursuit of knowledge are integral to success at IBM Consulting. In this role, you will receive guidance from mentors and coaches who will inspire you to challenge conventional thinking, explore ideas beyond your immediate responsibilities, and develop inventive solutions that yield significant benefits for a broad network of clients. Our culture, rooted in evolution and empathy, prioritizes long-term career advancement and learning opportunities in an environment that values your unique skills and experiences.

Your Role And Responsibilities

You will oversee in-country HR & Talent Transformation BPO delivery teams, offering comprehensive hire-to-retire HR support to global clients from India. You will be accountable for the execution of client contracts, ensuring compliance with the Scope of Work, Service Level Agreement, and Key Performance Indicators. Your responsibilities include ensuring adherence to all audit requirements specified in the contract, along with compliance with Business Controls guidelines and Key Control over Business standards. Furthermore, you will concentrate on the training, growth, and development of your delivery teams, managing performance and employee engagement. You will also work to meet and exceed India Delivery Center objectives for Chargeable Utilization, Cost Take Out, the implementation of Agile methodologies, and supporting ongoing improvement and automation initiatives.

Your Primary Responsibilities Include

• Contract Execution: Supervise the delivery execution of contracts, ensuring that all Scope of Work, Service Level Agreements, and Key Performance Indicators are fulfilled.
• Compliance Management: Guarantee compliance with all audit standards and adherence to Business Controls guidelines and Key Control over Business requirements.
• Performance Management: Oversee team performance, nurturing a culture of high achievement and ensuring robust employee engagement.
• Delivery Center Targets: Lead efforts to meet Delivery Center goals for Chargeable Utilization and Cost Take Out, including AI-led transformation and ILC compliance.
• Agile Implementation: Facilitate the adoption of Agile methodologies to improve efficiency and adaptability.
• Continuous Improvement: Promote continuous improvement and automation initiatives to optimize processes and enhance service delivery.
• Collaboration and Relationship Planning: Engage with teams across various business sectors to collaborate on process transformation, new deal implementation, and continuous improvement initiatives.
• Financial Management: Accountable for cost management and achieving Cost Take Out goals while maintaining focus on price case profit margins.
• Team Leadership: Lead with a unified vision and growth strategy, ensuring team alignment with corporate objectives.
• Quality Focus: Uphold exceptional quality standards, fostering a culture of quality at all levels of the team.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Demonstrated experience in managing HR and Talent Transformation BPO delivery teams.
• In-depth knowledge of Business Process Outsourcing and Human Resource Outsourcing sectors.
• Proven track record in executing client contracts and managing service delivery.
• Outstanding compliance and quality management capabilities.
• Strong leadership, collaboration, and communication skills.
• Expertise in Agile methodologies and process automation.
  
  

Preferred Technical And Professional Experience

• Recognition in the industry for delivery excellence and innovation.
• Experience with advanced process mining and intelligent workflows.
• Familiarity with hybrid cloud and AI-driven solutions.
• Strong financial management skills with an emphasis on achieving cost efficiency.