Deputy General Manager

Job Title: Hotel Operations & Maintenance Manager

Location: Pan India (Multiple Hotels)

Key Responsibilities:

• Review hotel operation and maintenance activities on daily basis for all the hotels across India and other properties.
• Ensure that the hotels pan India operate as per SOPs set, industry benchmarks, and follow the processes and procedures as per schedules.
• Get the HLP reports from all the units on a daily basis for analysis, highlight the concern unit in case of any deviation.
• Focus on planned preventive maintenance activities on a regular basis as per schedules.
• Renewal of annual maintenance contracts for all essential services like HVAC, Heat pumps, Lifts, DG set, Compliances, Water tank cleaning, fire systems, etc.
• Finalize technical scope of work, rate negotiation, and assist the unit team for releasing Work Orders & Purchase Orders.
• Timely attend breakdowns, failures, incidences and restore the systems within minimum downtime.
• Ensure that units are maintaining inventories for engineering tools, equipment, consumables, etc.
• Track and fulfill engineering-related compliances like pollution control board, fire system, electricity, etc.
• Manage health and upkeep of all engineering systems/equipments to increase life span, performance, and reduce consumption.
• Planning, scheduling, and execution of renovations of the hotels as and when required.
• Annual budget preparation and review and guidance to the hotels' GMs.
• Pre-opening of the hotels & resorts along with the operation and project team.
• Visit schedule for all hotels to interact with engineering teams, review operations, impart training, receive feedbacks, etc.
• Check mandatory log books, registers, and records.
• Complaints analysis and corrective actions on them.
• Prepare and present to management MIS on HLP consumption, work progress, PMP, inventories, Capex works along with cost/benefit analysis, etc.
• Coordination with unit GMs and engineering teams for MEP activities or any kind of assistance.
• Coordination with unit engineering teams to get the required data, major engineering works, or technical guidance.
• Coordination with the project team for smooth handing over of the hotels, scheduling, snagging works, etc.
• Coordination with consultants for timely completion of mandatory compliance requirements by the government.

Preferred Candidate Profile:

• Good communication skills.
• Market intelligence and knowledge.
• Negotiation skills.
• Networking.
• Work relationship management.
• Change management.