COCoforge
DELIVERY MANAGER - SERVICE MANAGEMENT
Noida ₹16-26 LPA Posted 6 May 2025
FULL TIME
Service Delivery
People Management
Itil
Account Management
Stakeholder Management
+1 more
Job Description
- Overall experience of more than 15 years with more than 5 years of account management for public sector
- Proven experience of more than 4 years of managing the delivery of IT Managed Services and Application Development for over 150 FTE.
- Knowledge and Experience in ITIL and ITSM
- Strong customer and stakeholder management skills
- Maintain revenue growth, Managing cost effectiveness and margin optimizations
- Team player with strong communication skills
- Ensuring high levels of customer satisfaction & meeting customer expectations.
- Ensuring adherence to the MSA, Contracts/SOWs
- People management skills - Planning, recruiting & managing the team to fulfill customer commitments.
- Managing geographically distributed teams
- Overseeing IT service delivery including Software Development
- Implementing processes & methodologies to deliver services efficiently & maintain productivity.
- Understanding & addressing the customer's special requirements on a need basis.
- Providing leadership to a team of IT professionals.
- Managing customer escalations.
- Developing & maintaining a service culture & implementing measures to improve service performance.
- Ensure quality in deliveries through knowledge of Quality Standards and Procedures
- Meeting the SLAs committed to customers.
- Assisting customers in achieving their objectives.
- Conducting service reviews with customers.
- Identifying opportunities for automation.
- Exploring & capitalizing on growth opportunities.
- Understanding technologies related to IT Service Delivery, including servers, networking, storage, virtualization & cloud
- Applying expertise in processes, methodologies & delivery management to meet SLAs.
- Utilizing monitoring tools effectively.