DELIVERY MANAGER-HUMAN RESOURCES OPERATIONS

Introduction

The Manager – Hire to Retire (H2R) will oversee end-to-end HR service delivery operations across the full employee lifecycle—from onboarding through offboarding—within a shared services environment. This position focuses on ensuring consistently smooth service delivery, process excellence, and ongoing improvement across all H2R processes, while leading a team of HR operations professionals and managing a global base of stakeholders.

Your Role And Responsibilities

• Manage and coordinate the complete employee lifecycle, including onboarding, employee data management, payroll coordination, benefits administration, performance management support, transfers, and separations.
• Lead a team of HR Shared Services associates to deliver timely, precise, and high-quality services in accordance with defined SLAs and KPIs.
• Serve as the primary point of contact for global/regional HR, business leaders, and COEs regarding Hire-to-Retire operations.
• Drive process improvement, standardization, and automation initiatives across the H2R value chain.
• Ensure adherence to organizational policies, audit requirements, and data privacy standards.
• Oversee HR systems such as Workday, SAP, Oracle HCM, and SuccessFactors, ensuring data accuracy and reporting integrity.
• Collaborate with Payroll, Finance, IT, and other support teams to support efficient cross-functional operations.
• Detect and resolve operational issues using root-cause analysis and implement corrective actions.
• Create and publish metrics, dashboards, and governance reports for executive review.
• Coach, mentor, and develop team members to build a high-performing HR Operations organization.
• Support the transition and stabilization of new processes within the shared services model.
• Review employee interaction trends and operational data to uncover opportunities to improve service and increase efficiency.
• Lead process enhancement, automation, digital transformation, and self-service adoption initiatives
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• 8–10 years of total experience, including at least 4–5 years in HR Shared Services / HR Operations managing the Hire-to-Retire lifecycle.
• Proven experience in people management, service delivery, and stakeholder engagement at a global or regional level.
• Strong knowledge of HR processes, systems, and policies (Workday / SAP / Oracle HCM preferred).
• Ability to manage metrics, SLAs, and continuous improvement initiatives.
• Strong analytical, problem-solving, and process-focused mindset.
• Excellent communication and interpersonal skills for collaboration with cross-functional and global teams.
• Ability to work night shifts (US time zone).
• Selected candidates will be required to undergo a comprehensive background verification process. This verification may take up to 6 weeks to complete, and the
  
  

Preferred Technical And Professional Experience

• Experience with global HR service delivery and process transition environments.
• Exposure to automation tools / HR analytics (Power BI, Tableau, etc.).
• Certification in Lean, Six Sigma, or Project Management.
• Bachelor's degree in Business Administration, Commerce, or a related discipline.
• MBA / PGDM in Human Resources preferred.