Delivery Head

Key Responsibilities & Deliverables

Strategic & Portfolio Leadership

• Own end-to-end delivery governance across multiple large engagements within the assigned portfolio.
• Drive revenue growth, margin improvement, and customer satisfaction targets.
• Convert client business priorities into achievable, measurable quality, cost, and delivery outcomes.
• Support organizational strategy, policy development, and long-term delivery capability planning.

Delivery & Technology Excellence

• Lead complex delivery programs using Agile, DevOps, automation-driven delivery, and continuous testing methodologies.
• Promote the use of intelligent automation and AI-assisted quality practices to enhance efficiency and prevent defects.
• Define testing standards, quality procedures, productivity metrics, and governance frameworks.
• Guarantee delivery KPI performance across schedule, quality, utilization, productivity, scope, risk, and profitability.

Domain & Client Leadership

• Apply Life Insurance/BFSI domain expertise to shape solution design and delivery strategy.
• Serve as a trusted advisor to client leadership on quality transformation, risk mitigation, and delivery optimization.
• Develop and sustain strong executive-level client relationships.
• Recognize account expansion opportunities and drive initiatives that create measurable value.

People & Capability Development

• Build, mentor, and retain high-performing delivery leaders, test managers, and domain specialists.
• Enhance Testing and Quality Engineering (QE) capabilities in alignment with business and client needs.
• Promote a culture of accountability, continuous improvement, innovation, and customer-centricity.

Business Growth & Pre-Sales Support

• Assist with bid management, solutioning, estimations, and commercial proposal development.
• Assess and confirm delivery strategies, effort estimates, and pricing models.
• Support the creation of new service offerings, accelerators, and automation-led QE solutions.

Required Experience

• 15+ years of experience in IT services, preferably within service-based organizations.
• 8-12 years of experience in senior delivery, program, or portfolio leadership roles.
• Proven track record of P&L management, delivery excellence, and customer success.
• Strong experience in Agile, DevOps, Automation, Digital Transformation, and Quality Engineering programs.
• Exposure to AI-assisted quality analytics and data-driven delivery management.
• Ability to balance quality, speed, cost, and business value realization for clients.
• Strong stakeholder management, client engagement, and team leadership capabilities.
• Experience in Life Insurance/BFSI domain preferred.