Customer Support Representative

• Handle inbound and outbound customer inquiries via phone, email, chat, or other communication channels.
• Assist the Customers/Clients based in the USA to prepare the custom Tax Summary Report and share with our client and state tax authority
• Provide clear, accurate, and detailed information about products and services to customers.
• Maintain high levels of customer satisfaction by ensuring a positive customer experience.
• Document and track customer interactions, issues, and resolutions within the companys CRM system.
• Collaborate with other departments to resolve customer issues and provide feedback for service improvement.
• Collaborate with other team members to develop procedures to capture workflow processes for identified responsibilities.
• Excel expertise would be required and should have use of Macros.
• You will reconcile complex transaction data of clients to prepare historical returns.

Qualifications:

• 2 to 6 years of experience in customer service or a similar role managing direct customer interactions.
• Excellent verbal and written communication skills with the ability to communicate clearly and professionally.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Comfortable working in 2 pm to 11 pm IST or 6 pm to 3 am IST shift.
• Ability to handle high-pressure situations while maintaining composure.