Customer Support Officer

Job Description

Role & responsibilities

Handle Inbound and Outbound calls

• Coordinating with Operations and other support functions for any help related on calls
• Follow the guidelines set out for calls handling
• All the KPI/KRAs assigned to be met

Skills required:

• Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.

• Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.

• Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.

• Flexible to work in rotational and night shift.

Years of experience needed 6 to 12 months in International Customer Service and Collections