Customer Support (International Voice Process)

Role & responsibilities

• Provide assistance in resolving customer and employee problems, incidents, issues, requests, and queries.
• Collaborate with other support teams as needed to ensure the timely resolution of requests and issues.
• Ensure accurate documentation, timely notification, proper escalation, efficient tracking, and thorough follow-up for all incidents.
• Focus primarily on customer and employee interactions rather than transaction processing. Qualifications: Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with excellent organizational skills. Problem-solving and critical/logical thinking abilities.
• Previous experience in customer or employee support is a plus. 100% Work from Office

Preferred candidate profile

• Graduates
• Minimum 6 months experience in Customer Support
• Immediate Joiner (0-15 Days)
• Must have Excellent Communication skills