Customer Support Executive

Description

We are currently looking for a dedicated and enthusiastic Customer Support Executive to join our team. This position is well-suited for freshers and entry-level candidates who want to begin their career in customer service. In this role, you will deliver high-quality customer support by handling customer inquiries, addressing concerns, and helping ensure strong customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and chat within the required timelines.
• Share accurate product and service information and provide appropriate assistance to customers.
• Effectively resolve customer complaints and issues while maintaining a positive customer experience.
• Maintain detailed records of customer interactions and transactions.
• Work with other departments to ensure customer satisfaction and resolve issues efficiently.
• Spot opportunities to improve processes and suggest practical solutions.

Skills and Qualifications

• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving skills with a customer-focused mindset.
• Proficiency in using customer support software and CRM systems.
• Basic understanding of product knowledge relevant to the company’s services.
• Ability to work in a fast-paced environment while managing multiple tasks effectively.
• Strong attention to detail and excellent organizational skills.

Candidate who is good in written & verbal communication. Good call handling skills.

Support provided by a business or organization to its employees. 

This is a voice process and the communication with the customer that can happen through phone, emails and through portal tickets.

Shift Time - Rotational Night

Work from Office

Location -

1.Vikhroli West, Mumbai.

2.Airoli, Mumbai.