Customer Support Executive

Position Overview

We are seeking a dedicated Blended Customer Support Specialist – International Voice & Chat to join our team and deliver outstanding support to our global customer base.

• Minimum of 2 years of experience in international customer support, managing complex or escalated cases through phone and messaging/chat platforms
• Previous experience within highly regulated sectors such as FinTech, financial services, insurance, or cryptocurrency companies
• Hands-on experience with AI-driven support tools, including AI copilots and chatbots
• Demonstrated ability to handle high-volume ticketing across multiple communication channels while consistently surpassing performance metrics such as CSAT, QA, TTR, and FCR

Skills & Qualifications Required

• Exceptional communication skills are essential
• Focus on maintaining high-quality customer profiles during sourcing
• Preference will be given to candidates with backgrounds in regulated industries, including:
• FinTech
• Banking
• Insurance
• Financial services
• Experience in the crypto industry will be considered an advantage
• Strength in financial domain expertise will also be valued, especially if crypto experience is limited
• The client is actively integrating AI solutions into their operational processes
• Team members are currently undergoing AI-related training to enhance their capabilities
• Applicants should possess foundational knowledge or experience with AI-powered support tools
• Exposure to:
• AI copilots
• Chatbots

Experience with AI-based customer support technologies is highly desirable.