Customer Support Executive

Customer Experience Agent – Voice Process

Job Title: Customer Experience Agent – Voice Process

Experience: Open to Freshers & Experienced Candidates

Qualification: At least 12th Pass

Employment Type: Full-Time

Shift: US Rotational Shifts

Age Limit: Up to 36 Years

Joining: Immediate Joiners Preferred

Job Overview

We are seeking Customer Experience Agents to join our voice-based customer support team. The successful candidate will exhibit excellent communication skills, a strong customer-oriented mindset, and the capability to adapt to rotational shifts.

Primary Responsibilities

• Assist customers by addressing inquiries via voice calls.
• Deliver precise information and effective solutions to customer issues.
• Maintain a professional demeanor and courteous communication.
• Resolve customer issues within specified timeframes.
• Keep accurate records of all customer interactions.
• Meet established quality and performance benchmarks.

Candidate Qualifications

• Minimum educational requirement: 12th Pass.
• Both fresh graduates and seasoned professionals are encouraged to apply.
• Strong verbal communication skills in English.
• Excellent customer interaction and problem-solving skills.
• Able to work in US rotational shifts.
• Willingness to work with rotational days off.

Benefits Offered

• Attractive salary package with performance-based incentives.
• Night-shift allowance where applicable.
• One-way cab service during designated night-shift hours.
• Potential for career advancement in customer experience and voice operations.

Immediate joiners are highly preferred.

For inquiries, please contact HR Sangeetha

7411573634