Customer Support Executive

• Fresher to 2 years of candidates is welcome
• Need to have Excellent English communication and writing skills
• Need to have minimum 30 words typing speed per minute
• Educational Background Eligibility: B.Sc., B.Com., B.A., MBA
• Not eligible candidates with: B.Tech, M.Tech, MCA, or BCA qualifications.
• Degree perusing candidates are not eligible
• Immediate Joiner Only
• Educational Documents Required are (10th Marksheet/ 12th Marksheet/ Degree Consolidated Marksheet /Provisional Certificate) all these are mandatory to have

Preferred Qualifications

• Prior experience in chat-based customer support.
• Exposure to healthcare, insurance, or managed care processes.
• Familiarity with CRM tools or chat platforms.
• Excellent typing speed and accuracy.

What will be your Key Responsibilities

• Handle inbound customer interactions via chat with professionalism and empathy.
• Understand customer issues and provide accurate and timely resolutions.
• Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
• Document chat interactions clearly and accurately in internal systems.

What Benefits you get Joining Artech

• Two-way cab facility from designated nodal points within a 40 km radius. Last-minute pickup or drop requests outside the designated routes will not be accommodated. Please set this expectation with candidates from Day 1.
• Meals will not be provided.

One month of training at the client site, after which candidates will move into production