Customer Support Executive

Accenture is looking for a Customer Support Executive to handle customer interactions for global clients. The role involves providing timely, accurate, and professional support through voice, chat, or email channels while ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle inbound/outbound customer queries via phone, email, or chat
• Resolve customer issues related to products, services, billing, or technical support
• Provide accurate information by following standard operating procedures (SOPs)
• Document all customer interactions in CRM systems
• Escalate unresolved issues to appropriate internal teams
• Maintain quality, productivity, and customer satisfaction metrics
• Adhere to company policies, data security, and compliance standards
• Work in rotational shifts, including night shifts if required

Eligibility / Qualifications

• Graduate or Undergraduate (PUC + 3 years of education preferred for international process)
• Freshers or candidates with up to 1–5 years of customer support experience
• Excellent communication skills in English (additional languages are a plus)
• Basic computer knowledge and ability to navigate multiple applications
• Willingness to work in 24×7 shifts