Customer Support Executive

Roles & Responsibilities:

Customer Support

• Handle international customer queries via Voice and Non-Voice channels (Chat/Email).
• Provide accurate information and support on products/services.
• Resolve customer issues or escalate as required, ensuring customer satisfaction.

Communication & Coordination

• Communicate clearly with international clients across different time zones.
• Maintain records of customer interactions and transactions accurately.

Shift & Work Details

• 5 days working per week with rotational shifts.
• Location: Gurgaon.

Required Skills:

• Excellent English communication skills (verbal and written).
• Ability to handle customer queries professionally and efficiently.
• Patience, problem-solving, and analytical skills.

Eligibility:

• Graduate / Undergraduate.
• Freshers and candidates with minimum 1 year of experience.