Customer Support Executive

Key Responsibilities:

Strategic Relationship Development:

• Identify and cultivate strategic relationships with potential clients and partners.
• Engage with C-suite executives and key decision-makers to explore business opportunities.

Sales & Business Development:

• Achieve monthly or quarterly appointment and lead generation targets.
• Build and maintain a robust pipeline of prospective clients.
• Prepare strategically for client calls and meetings; provide detailed feedback on outcomes.

Client Engagement & Support:

• Attend marketing and sales events to increase client engagement and attendance.
• Ensure high-quality customer interactions to foster loyalty and repeat business.
• Assist PR, marketing, and sales teams to enhance brand awareness and support campaigns.

CRM & Reporting:

• Maintain accurate, up-to-date data in the CRM system.
• Consistently utilize CRM activities to track communications and progress.
• Report on KPIs and provide insights for process improvements.

Independent Organization & Task Management:

• Prioritize and manage tasks effectively to meet deadlines.
• Demonstrate tech-savviness with databases, Microsoft Office, and contact management tools.

Core Competencies / Requirements:

• 0–1 year of experience in sales, business development, or related roles.
• Fluent in Spanish, with excellent oral and written communication skills.
• Ability to deliver persuasive presentations to small and large groups.
• Strong interpersonal and influencing skills with internal and external partners.
• Familiarity with CRM tools, Microsoft Office, and databases.
• Bachelor's degree preferred.