Customer Support Executive

Key Responsibilities:

1. Customer Support:

• Respond promptly to customer inquiries via phone and email in a professional and courteous manner.
• Identify and assess customers' needs to achieve satisfaction, striving to provide accurate and compliant solutions.
• Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep accurate records of customer interactions, transactions, comments, and complaints.

2. Sales:

• Engage with customers to promote and sell products/services.
• Identify upselling and cross-selling opportunities during customer interactions, effectively communicating product features and benefits.
• Meet or exceed sales goals and performance metrics on a consistent basis.

3. Product Knowledge:

• Maintain in-depth knowledge of our products/services, pricing, and promotions to confidently address customer inquiries and promote sales.
• Provide feedback and insights gathered from customer interactions to help improve products, services, and processes.

4. Qualifications:

• Any bachelors degree, or in a related field preferred.
• Proven work experience in customer support or sales role.
• Excellent communication and presentation skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Self-motivated and results oriented.

Role: Customer Engagement

Industry Type: Software Product

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: Sales Support & Operations

Education

UG: Any Graduate