Customer Support Associate ( Chat Process )

Ghrs Training is hiring an International Customer Support Associate to join our chat process team. If you have experience in international semi-voice or chat support and possess excellent communication skills, we encourage you to apply!

Key Responsibilities:

• Provide exceptional customer support to international clients through a chat-based platform.
• Accurately and efficiently resolve customer inquiries, issues, and concerns.
• Maintain a high level of customer satisfaction through clear, concise, and professional written communication.
• Document all customer interactions and resolutions thoroughly and accurately.
• Adhere to process guidelines and service level agreements.

About You:

• You have a minimum of 6 months of experience in an International Semi-voice or Chat Process.
• You possess good communication skills, with strong written English.
• You are customer-centric, patient, and detail-oriented.
• You are capable of managing multiple chat conversations simultaneously and working in a fast-paced environment.