Customer Support Associate

Position: Customer Support Specialist - International Voice & Chat Support

Experience Needed: Over 2 Years

Work Arrangement: Onsite (Office-Based)

Shift Schedule: Rotational Shifts

Role Overview

We are seeking a dedicated Multichannel Customer Support Specialist – International Voice & Chat to become a vital part of our team, delivering outstanding assistance to our global clientele.

• More than 2 years of experience in international customer service, including handling complex or escalated cases through voice calls and messaging/chat platforms
• Experience in highly regulated sectors such as FinTech, banking, insurance, or cryptocurrency companies
• Proficiency with AI-driven support tools (e.g., AI copilots, chatbots)
• A demonstrated track record of managing high-volume ticket loads across multiple communication channels while surpassing performance metrics such as CSAT, QA, TTR, and FCR

• Essential Skills & Qualifications
• Excellent communication skills are a must
• Candidate profile quality will be prioritized during selection
• Preference will be given to applicants from regulated industries including:
• FinTech
• Banking
• Insurance
• Financial Services
• Experience in the crypto sector will be considered an added advantage
• Given the scarcity of crypto-specific experience, strong background in financial domains will also be valued
• The organization has initiated AI integration within their operations
• Current staff members are undergoing AI-related training
• Applicants should possess basic familiarity or experience with AI-enabled support tools
• Exposure to:
• AI copilots
• Chatbots
• AI-based customer support solutions
• Minimum qualification required is a graduation degree